Tennova Healthcare-Lebanon doesn’t exist anymore as a hospital. But it surely nonetheless sued Hope Cantwell.
A knock got here on the door of Cantwell’s Nashville, Tennessee, condo early this yr. She mentioned she hadn’t been vaccinated towards covid-19 but and wasn’t answering the door to strangers. So she didn’t.
However then a number of extra makes an attempt came to visit the course of per week. Ultimately she masked up and opened. A authorized assistant served her a lawsuit; she was summoned to look in court docket.
“I couldn’t consider somebody — somebody? a company? an organization? — was doing this throughout a pandemic,” Cantwell mentioned.
It began with a hospital go to in Could 2019.
Cantwell was admitted for a brief keep at Tennova Healthcare-Lebanon, owned on the time by Group Well being Programs, a publicly traded firm headquartered in Franklin, Tennessee. Her insurance coverage coated a lot of the keep, nevertheless it nonetheless left her with $2,700 to pay.
Almost a yr later, she was in a monetary place to start out chipping away on the invoice. She went on-line to pay however couldn’t discover the hospital or its fee portal.
Cantwell did a bit Googling and seen Vanderbilt College Medical Heart purchased the 245-bed facility across the time of her keep. It’s referred to as Vanderbilt Wilson County Hospital now.
Then the pandemic hit. She was furloughed from work for 3 months. And shortly after, a letter arrived. A legislation agency representing the previous hospital proprietor demanded fee and threatened to take her to court docket. She wasn’t positive what to do, since she couldn’t provide you with all of the money. She was in a holding sample till the knock on the door from the authorized assistant.
A WPLN Information investigation discovered Tennova Healthcare-Lebanon sued greater than 1,000 sufferers, together with Cantwell, over the previous two years throughout a number of counties after putting a deal to be bought. And lots of of these fits had been filed throughout the pandemic, at a time when many corporations have backed away from taking sufferers to court docket over unpaid medical debt. The state of New York banned the follow.
Group Well being Programs is on the tail finish of a company downsizing that shrank the corporate from greater than 200 hospitals to 84. The sell-off helped stabilize the corporate after it took on large debt throughout a interval of speedy progress that briefly gave Group Well being Programs extra hospitals than every other chain within the nation.
However now a lot of these establishments are like zombie hospitals — little greater than a authorized entity nonetheless taking sufferers to court docket even after being bought to new house owners that don’t sue over medical payments.
When her summons arrived, panic set in for Cantwell.
“My thoughts went instantly to the stimulus funds,” she mentioned. “‘Not less than I’ve a approach to handle this now.’”
When her last pandemic stimulus cash dropped into her checking account, Cantwell mentioned, she despatched it straight to the corporate that had sued her, although she virtually felt just like the sufferer of a rip-off. She puzzled if she actually owed all the cash or if she certified for monetary help since she misplaced revenue throughout the pandemic.
However lawsuits are a wealthy man’s sport. She couldn’t justify looking for an legal professional or preventing a giant for-profit firm that will pursue her for $2,700.
“I don’t have the assets and emotional and psychological capability to deal with something extra than simply sort of rolling over and handing over no matter sum of money they’d be proud of,” she mentioned.
Group Well being Programs’ Debt Drawback
Court docket data point out Group Well being Programs stepped up submitting lawsuits towards sufferers in 2015 on the similar time its inventory worth plummeted over considerations about its outsize company debt.
Apart from a hospital hearth sale, Group Well being Programs additionally aggressively went after sufferers. And the corporate didn’t let the pandemic gradual that plan, although it acquired greater than $700 million from the federal authorities in covid reduction cash.
A spokesperson for HCA Healthcare, the biggest for-profit hospital chain within the nation, mentioned its hospitals don’t sue sufferers over unpaid medical debt — throughout the pandemic or in any other case. The Nashville-based company returned all its covid reduction funds.
An investigation by CNN discovered Group Well being Programs sued no less than 19,000 sufferers throughout the pandemic, although the quantity is probably going an undercount given the lawsuits filed on behalf of its former hospitals.
Like Tennova Healthcare-Lebanon, two different Group Well being Programs hospitals in Tennessee additionally continued taking sufferers to court docket after promoting to Vanderbilt extra not too long ago. Group Well being Programs held on to its debt within the offers with Vanderbilt and continues to pursue sufferers who owe it cash.
Vanderbilt College Medical Heart spokesperson John Howser mentioned Vanderbilt doesn’t sue sufferers to gather on medical debt.
“Group Well being Programs and its subsidiary Tennova Healthcare is a non-public firm that isn’t owned or operated by Vanderbilt College Medical Heart,” Howser wrote in an announcement. “As such, VUMC just isn’t concerned in these lawsuits.”
Vanderbilt College Medical Heart does assist run a Group Well being Programs-owned hospital in Clarksville, Tennessee, that continues to sue sufferers, however Howser famous Group Well being Programs has the controlling curiosity.
“The factor is, these aren’t wealthy individuals who don’t need to pay their payments,” mentioned Christi Walsh, a nurse practitioner who directs medical analysis at Johns Hopkins College. Her staff focuses on hospitals suing sufferers and pressures them to cease. “I’ve been on the bottom within the courthouses. These are individuals who don’t have the cash to pay it.”
In Wilson County, Tennessee, a husband and spouse had been each sued by Tennova Healthcare-Lebanon. He works in a distribution heart that shut down for months throughout the pandemic. She cared for his or her foster children and delivered meals with DoorDash, telling WPLN Information they had been too busy to make their court docket date.
The issue is, not exhibiting as much as face a debt in court docket can permit an organization to take a lower of somebody’s paycheck. It additionally wrecks an individual’s monetary credit score, and the stress can result in well being issues.
‘It Threatens the Public Belief’
Walsh’s staff researched probably the most litigious hospitals in Texas from 2018 to 2020. The highest 5 had been all affiliated with Group Well being Programs. And probably the most lawsuits had been filed by South Texas Regional Medical Heart, which was bought to HCA in 2017. However South Texas Regional Medical Heart continued to sue sufferers.
Marty Makary, a surgeon at Johns Hopkins who wrote a e book about well being care billing referred to as “The Worth We Pay,” mentioned most hospitals have modified techniques. Suing their sufferers doesn’t make them tons of cash after legal professional and court docket charges, and it hurts their model. However he mentioned Group Well being Programs has not expressed such concern.
“Group Well being Programs, in all of our analysis of hospital pricing and billing practices, stands out as an aggressive establishment that uniformly, throughout the nation, engages in very aggressive predatory billing — suing sufferers in court docket to garnish their wages,” he mentioned.
Even when Group Well being Programs is prepared to take a success to its repute, Makary mentioned, sufferers consider the well being system as a complete. And so they’ll assume twice subsequent time they should go to the physician.
“It threatens the general public belief in our group establishments. And medical establishments are imagined to be above these video games,” he mentioned.
In an announcement to WPLN Information, a Group Well being Programs spokesperson mentioned the corporate used its covid reduction cash to pay for pandemic bills and make up for misplaced income. In January, the corporate mentioned it’ll take sufferers to court docket provided that they make no less than twice the federal poverty stage — or about $53,000 yearly for a household of 4.
“We frequently consider modifications to our assortment practices to help sufferers who wrestle to pay their hospital payments,” spokesperson Rebecca Pitt mentioned.
The coverage change is supposed to be retroactive. The corporate will withdraw litigation for anybody who qualifies, Pitt mentioned. Sufferers who owe Group Well being Programs and its former hospitals cash are being made conscious of the brand new coverage in authorized correspondence and might name 800-755-5152 to start the method to drop a lawsuit, she mentioned.
This story is from a reporting partnership that embodys WPLN, NPR and KHN.